Michigan University in the United States launched a survey "American customer satisfacting index", Google has expanded its network advantage gaining back the honor of the highest satisfaction index from the hands of Yahoo.
The survey of the number of participants to 3,000 people. According to the quality of perception, and look forward to complain grade, interviewed by the target rate for enterprises, the enterprises get out of 100.
Advisory firms ForeSee Results CEO Fred said that the survey shows that more and more people are no longer just use Google's search services, and has begun to shift to the use of Google's e-mail, maps and news network Services. "Google's innovation not only in the company's management style, but also in the application software. People like Google to provide the superior companies such as Yahoo's service."
In the survey, Google in 86 minutes; Yahoo in 77 points in 76 minutes Microsoft; Ask.com in 74 minutes, AOL for 69 points.
Google also scored higher than if Disney's ABCNews.com and Time Warner's CNN.com news site, such as the score.
Fred said that Google received the highest score in the survey "American Customer Satisfaction Index," proving continuing satisfaction of users to Google. He said that from the point of enterprises the most important thing is satisfied customers, because only if customers are satisfacted, will the enterprise get higher customer loyalty and a good reputation among customers.
